Terms of Service

These terms and conditions, together with the particulars set out, supersede any terms and conditions previously in use, they are based upon English and Scottish law, with any disputes being resolved by the courts of England and Wales. The purchase of any goods from this website constitutes your agreement to the terms and conditions below :-
 
Delivery and Returns

1 Shipping Cost:
We only ship to the UK mainland The cost of delivery is £4.95.
 
2 Shipping and Delivery:
We aim to deliver all orders within 3 working days of payment being cleared. Orders placed Monday-Thursday before 12pm will usually arrive the following day. Orders placed Friday before 12pm will usually arrive on Monday.
Orders placed Friday after 12pm and Saturday/Sunday will usually arrive on Tuesday.
* No guarantee can made for next day delivery, but every endeavour will be made otherwise. All ordered items are sent via an insured national courier or Royal Mail Recorded Delivery, in either case a signature is required upon delivery.

Should no one be in at the delivery address on the first attempt, the second attempt will be made the following working day. However, if there is still no one at the delivery address on the second attempt, a third delivery will made and you will be charged £15.00. 

fragrances-4-less acts as a distributor for FM products. When you make a purchase on the fragrances-4-less website, your items will be sent either by them or direct from the FM Cosmetics UK Ltd warehouse.

3 Payment:
All payments are made securely via Paypal.co.uk. No other payment method is offered at this time. All payment for orders must be made in advance. 
Fragrances-4-less reserves "Title of the Goods" until payment is made in full. 
No payment/debit/credit card details are shared or disclosed to fragrances-4-less and the checkout process is completed wholly online at Paypal.co.uk.

PayPal accepts the following cards:
  • Visa / Delta / Electron
  • MasterCard / Eurocard
  • PayPal Top Up Card
  • Maestro
  • Solo
  • American Express
Debit cards (also known as bank cards) are accepted if they have a Visa or MasterCard logo.
 
4 All prices quoted are those set out in the Supplier's quotation, but excludes delivery charge.
 
5 All deliveries made to the Purchaser should be checked thoroughly before being signed for. Failure to complete the checking of the Goods Delivered and the reporting of any such Shortages or Damages, would be deemed by the Supplier that the Goods have been accepted by the Purchaser complete and unharmed. 

6 All Damages and Shortages, should be reported to fragrances-4-less, the distributor, and not to FM Cosmetics UK immediately by telephone 07003900192 and within 24 hours via email to charlene@fragrances-4-less.co.uk. The cost of returning a product is at your, the customers expense.
 
7 Under certain circumstances and outside the control of the Supplier in particular when Goods are sourced from a third party manufacturer or other supplier, delays may occur, when and if this event does happen, the Supplier will notify the Purchaser as soon as it is reasonable, that there will be a delay in delivery. 

8 You are entitled to a 30 day money back guarantee as long as the individual Goods have not been opened. We guarantee that all fragrances in full size bottles are the same as in our samples. 

9 The 30 day money back guarantee is subject to the Goods being returned by the Purchaser to the address that will be given in a resalable condition. Goods returned damaged or in an unsaleable condition will be notified to the Purchaser but not refunded. Any unsaleable items returned will not be refunded and it will be the Purchaser's responsibility to reclaim the returned items. Samples are excluded from the 30 day money back guarantee. All products (apart from those on special offer) carry our 30 day money-back guarantee. The refund does not include the delivery charge of £4.95.

10 The Supplier reserves the right not to provide an item, order or delivery and refund the monies paid by the Purchaser for any goods / services and to notify the Purchaser as soon as is reasonable.

11 The Supplier's contact address for returns is available by calling 07003900192.
 
12 The method of return is at your discretion. However, it is recommended that you return items using a delivery service that requires a "proof of delivery" (eg. Royal Mail Recorded Delivery).   
We will not be held responsible for lost items. We will refund your Paypal account once the item has been received and processed.
 

RETURNS WILL NOT BE ACCEPTED ONCE THE PRODUCT CONTAINER OR PACKAGING HAS BEEN OPENED.


Your Contact Information
                                       
fragrances-4-less will not sell or pass your name, address or e-mail address to any third party.
 
This privacy notice sets out how Fragrances-4-less uses and protects any information that you give Fragrances-4-less when you use this website.

Fragrances-4-less is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Fragrances-4-less may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st May 2011.

What we collect

We may collect the following information:

• Name
• Contact information including e-mail address
• Demographic information such as postcode and delivery address
• Other information relevant to customer surveys and/or offers

What we do with the information we gather:

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the e-mail address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by e-mail, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. The file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website.

Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information:

You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at charlene@fragrances-4-less.co.uk

We will not sell, distribute or lease your personal information to third parties other than FM Cosmetics UK Ltd unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or e-mail us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.